Privacy Policy
Last modified: October 12, 2021
Personal Information We May Collect
Here’s a description of the categories of information we collect when you interact with our App, and examples of how we use the specific types of information. We may collect:
Account data, such as your first and last name, email addresses, phone number, profile picture, preferred language, user name, and other information you may choose to include in your profile/bio.
Conversations that performers and audience have on aLiveShow stages. We temporarily record the video and audio of a show while it is live. These recordings are deleted shortly after unless a complaint was flagged during a performance. In those cases, we encrypt and retain the video and audio for the purposes of investigating the incident, and then delete it when the investigation is complete. We only record what can be seen and heard during a show; we never record audio data from (i) muted performers and (ii) muted audience members.
Communications that we exchange with users when they contact us with questions or feedback, including feedback about interacting with other users.
Information provided by social media companies, if you interact with our pages on their services or connect your social media accounts. Connecting your social media accounts allows the App to authenticate your identity and access limited information about those accounts, including the number of connections you have. The information that social networking accounts provide to aLiveShow may depend on the privacy settings you have with each company, so please consult their privacy and data practices.
Device data, such as device IP address (and derived location), device name and operating system, browser type and settings, telecommunications provider, operating system, the date and time of App use, interactions with the App, and the time, frequency, and duration of the interactions
How We Use Personal Information
We use personal information to:
Provide our services, including to:
Invite you to our App;
Operate the App and our business;
Maintain and improve the App and the App’s features;
Create and maintain your account;
Facilitate network connections;
Recommend shows, users to follow;
Communicate with you about the App by sending you push notifications with announcements, updates, security alerts, and support and administrative messages, if you have enabled that functionality; and
Provide support for the App, and respond to your requests, questions and feedback.
Direct marketing.
We may send you direct marketing communications as permitted by law, including, but not limited to, notifying you of feature releases and special events. You may opt out of our email marketing communications as described in the Privacy Policy section. Please note that we may periodically send you transactional emails even after you opt-out of direct marketing.
Research and development.
We may create and use de-identified information for our business purposes, including to analyze the effectiveness of our App, to improve and add features to our App, and to analyze the general behaviour and characteristics of users of our App.
Support and Maintenance.
We use third-party analytics services to automatically log certain information about your mobile device and how you interact with the App. The information collected is used to troubleshoot and prevent errors, perform data analysis, and develop new features.
Compliance and protection.
We may use personal information to:
Protect our, your, or others’ rights, privacy, safety or property (including by making and defending legal claims);
Enforce the Terms of Use that govern the App;
Enforce the Terms of Use by investigating potential Trust and Safety violations using the video recordings collected as described above;
Audit our internal processes for compliance with legal and contractual requirements and internal policies;
Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft; and
Comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities.
How We Share Personal Information
We do not sell personal information. In the ordinary course of business, we may share personal information with:
Service providers.
Companies and individuals that provide services on our behalf or help us operate the App or our business (such as hosting, analytics, customer support, email and SMS delivery).
Professional advisors.
Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others.
Law enforcement, government authorities, and private parties as we believe necessary to: (a) protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims); (b) enforce the Terms of Use that govern the App; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
Business transferees.
Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of, or equity interests in, aLiveShow or our affiliates (including, in connection with a bankruptcy or similar proceedings).
How You Share Information on aLiveShow
Public. When you establish an account on aLiveShow, you share certain parts of your profile information with the aLiveShow community on our App and on the web. This information includes your profile picture, bio, name, username, the handles of social media accounts you connect to aLiveShow, the list of users you follow and those that follow you, the date you joined aLiveShow, aLiveShow events to which you have RSVPd, and the shows in which you participate.
aLiveShow users. aLiveShow users with whom you have some affiliation on the App or other social media accounts may receive notifications about actions you take on the platform, such as joining open mics.
Instagram, Twitter and other social media companies.
If you connect your social media accounts (e.g., Instagram or Twitter) with aLiveShow, aLiveShow will also inform those companies that you have authorized its access to your profile information and connections associated with your accounts with those companies.
Your Choices
Update, correct, or delete. You can contact us to ask us to update or correct your information. You may request to delete your account. Please note that we will need to verify that you have the authority to update, correct, or delete the account and certain activity generated prior to deletion may remain stored by us and may be shared with third parties as detailed in the Privacy Policy.
Disconnect social media accounts. When you connect your social media accounts to aLiveShow, we notify those platforms. You may disconnect your social media accounts directly on the App at any time.
Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions contained in the communications we send you.
Opt-Out of Push Notifications. If you opt-in to receive push notifications within the App, we may send push notifications or alerts to your mobile device from time to time. You can deactivate push notifications and alerts at any time by changing your device settings, changing the push notification settings within the app, or deleting the App.
Other Sites and Apps
The App may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions.
Processing of Personal Information in the United States
aLiveShow has users located across the globe. We are headquartered in the United States with services providers that operate in other countries. We may transfer your personal information to the United States and other countries which may not have the same data protection laws as your home country or territory, but we will protect your personal information in accordance with the Privacy Policy, or as otherwise disclosed to you.
Data Security
You use the App at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect personal information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error-free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Internet. Please keep this in mind when disclosing any personal information to us via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the App, or third party websites. Finally, we cannot control the actions of users on the platform, who may seek to use third-party apps or devices to record, store, or share content or communication without other users' prior consent. Please keep this in mind when using the App.
Children
The App is not intended for use by children under 18 years of age. If we learn that we have collected personal information through the App from a child under 18 without the consent of the child’s parent or guardian as required by law, we will delete it.
Changes to The Privacy Policy
We reserve the right to modify the Privacy Policy at any time. If we make material changes to the Privacy Policy, we will notify you by updating the date of the Privacy Policy and posting it on the App. If required by law, we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the App. Any modifications to the Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the App after the effective date of any modified Privacy Policy indicates your acknowledgement of the modified Privacy Policy.
How to Contact Us
You can reach us by submitting a support request here or sending a letter to the following mailing address:
aLiveShow Team
3122 Frains Lake Rd
Ypsilanti, Michigan 481988
United States
Notice to European and Brazilian Data Subjects
We are providing this supplemental privacy notice to European data subjects, pursuant to European data protection laws (“GDPR”) and Brazilian data subjects, pursuant to Brazilian data protection laws (“LGPD”).
Controller and Representative. aLiveShow is responsible for how your personal data is handled. This means we are the controller of your personal data under the GDPR. You can find our contact information in the “How to Contact Us” section above.
Our representative in Europe are:
UK REP Kane William-Smith
JokePit Ltd 103 New Cavendish Street, London W1W 6XH, United Kingdom
+44 (0)20 8638 6938
Personal Data We Collect From You and How We Use It.
You can read about the personal data we collect from you in the “Personal Information We May Collect” section above, and how we use it in the “How We Use Personal Information” section above.
Justification for Data Processing. European and Brazilian data protection law sets out a list of justifications on which companies may rely to process personal data, and requires companies to explain to consumers the specific justifications for the company’s data processing activities. aLiveShow generally relies on one of the following justifications to process personal data:
Contractual Necessity, to provide you with the App in accordance with our Terms of Use.
Legitimate Interests, where it is necessary for our legitimate business purposes, your interest or the interests of a third party.
Consent, where required by law. Where we rely on your consent to process personal data about you, you have the right to later withdraw your consent in the manner indicated when you consent or by contacting us as described in the Privacy Policy.
Provision of some of this data is necessary to establish an account on aLiveShow.
Justification for Data Processing
Type of Personal Data
Purpose
Justification for Processing Personal Data
Account Data
To create and maintain your account
Contractual Necessity
Account Data
To respond to your inquiries
Contractual Necessity
Legitimate Interests:
Providing you with the support that you request, and improving our App and related services
Account Data
To enable you to share your profile with other users, and recommend you to others as a person to follow
Legitimate Interests:
Helping you connect with other App users
Account Data
In relation to suspended users, to maintain a record of the suspension
Legitimate Interests:
Addressing violations of our Terms of Use
Phone numbers of contacts
To enable you to invite your contacts to join the App and for those contacts to receive invitations
Showing you which of your contacts joins or is already on the App
Legitimate Interests:
Enabling App users to find and connect with people they know
Enhancing user experience
Your follower connections
To improve your experience when using the App if you choose to select your interests, including recommending shows, users to follow, and shows that might be of interest to you
Legitimate Interests:
Personalizing your user experience by providing recommendations for content and people to follow
Name and phone number for users you invite
To improve your experience when using the App if you choose to send invitations to your contacts
Legitimate Interests:
Personalizing your user experience, and enhancing it
Messages you send to and receive from other App users
To enable you to easily communicate with other users while on the App
Legitimate Interests:
Helping you connect with other App users
Audio and video recordings
To investigate Trust and Safety violations in aLiveShow open mics, workshops, stage shows, improv shows, and and produced content as described above
Legitimate Interests:
Detecting and combating harmful or unauthorized conduct, and promoting a trusting and safe environment on the App
Complying with legal requirements, assisting law enforcement, and enforcing or exercising our rights under our Terms of Use
Communications data
To address users’ inquiries
For Trust and Safety purposes, in relation to information (such as feedback) App users may provide about their interactions with you
To improve the App, in relation to information (such as feedback) about your experience with the App
Legitimate Interests:
Providing user support
Enabling us to prevent and detect harmful or unauthorized conduct
Improving and developing the App and developing new features and services. For example, we may decide to build a new feature in response to feedback received from users
Payment and transactional data
To authorize Stripe to process your transactions with other users or with us
Contractual Necessity
Social media data
To allow the App to authenticate your identity
Legitimate Interests:
Enhancing user experience
Recipients of Data.
We may disclose your personal data to the recipients described in the “How We Share Personal Information” section above.
Retention of Data.
We keep your personal data for as long as you have aLiveShow account. To protect the safety and security of our users, your personal data will be retained for a reasonable period of time following account deletion. We temporarily record the video and audio during a show while the show is live. If a user reports a Trust and Safety violation while the show is live, we retain the video and audio for the purposes of investigating the incident, and then delete it when the investigation is completed. We may delete the data by anonymizing it so it can no longer be associated with a user.
To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Storage.
We are based in the United States and rely on cloud storage providers that store user data on our behalf in the United States. The United States may have data protection laws less stringent than or otherwise different from the laws in effect in Europe. We have taken measures to protect the confidentiality and security of your personal data, and your rights as a data subject.
Your Rights.
The GDPR and the LGPD grant European and Brazilian data subjects the following rights:
Access. You can request a copy of the personal data that we maintain about you. If you require additional copies, we may need to charge a reasonable fee.
Deletion and Correction. You can ask us to delete or correct the personal data that we hold about you.
Objection. You may have the right to object to how we use your personal data.
Restrict Processing. You may ask us to suspend our processing of your personal data, for example, if you want us to establish its accuracy or the reason for processing it.
Data Portability. If required to do so, we will give you your personal data in a structured, commonly used, and machine-readable format.
To exercise these rights, please email [email protected]. You may also contact our representative using the contact information referenced in the “Controller and Representative” section above. You also have the right to complain to a data protection authority in your country about our processing of your personal data.
When you use the Platform or its content, certain third parties may use automatic information collection technologies to collect information about you. These third parties include the following, whose privacy policies are linked below:
These third parties may use tracking technologies to collect information about you when you use our Platform. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Your Choices About Our Collection, Use, and Disclosure of Your Information.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information, to:
Present our Website to you, and to provide you with the App and its contents, and any other information, products or services that you request from us.
Fulfill any other purpose for which you provide it.
Give you notices about your account, including expiration and renewal notices.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Notify you when App updates are available, and of changes to our Website or any products or services we offer or provide though it.
To allow you to participate in interactive features of our App and Website.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). You can disable tracking in the App by logging into the App and adjusting your user preferences in your account profile.
The usage information we collect helps us to improve our App and Website and to deliver a better and more personalized experience by helping us to:
Customize the App and Website according to your individual interests.
Recognize you when you use the App or return to our Website.
Estimate our audience size and usage patterns.
Speed up your searches.
For any other purpose with your consent.
We may also use your information to contact you about our own and third parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the registration form), or adjust your user preferences in your account profile. For more information, see Your Choices About Our Collection, Use, and Disclosure of Your Information.
We may use the information we collect to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Disclosure of Your Information
We may disclose aggregated information about our users without restriction.
In addition, we may disclose personal information that we collect or you provide:
To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Forrest of Software, LLC's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Forrest of Software, LLC about our Platform's users is among the assets transferred.
To third parties to market their products or services to you if you have not opted out of these disclosures. For more information, see Your Choices About Our Collection, Use, and Disclosure of Your Information.
To fulfill the purpose for which you provide it. For example, if you gave us an email address to use an "email a friend" feature of our Website or App, we would transmit the contents of that email and your email address to the recipients.
For any other purpose disclosed by us when you provide the information.
With your consent.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce our rights arising from any contracts entered into between you and us, including the App EULA, Website Terms of Service, and for billing and collection.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Forrest of Software, LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.
Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You can choose whether or not to allow the App or to collect information through other tracking technologies by adjusting your privacy settings within the App. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the App or Website may then be inaccessible or not function properly.
Promotion by the Company. If you do not want us to use your email address to promote our own or third parties' products or services, you can opt-out by checking the relevant box located on the form on which we collect your data. You can also always opt-out by logging into the App and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes.
We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
Accessing and Correcting Your Personal Information
You can review and change your personal information by logging into the App or Website and visiting your account profile page.
You may also send us an email at [email protected] to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete your User Contributions from the Platform, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other users. We may also archive and retain your User Contributions for legal purposes, for example to respond to requests relating to copyright or law enforcement. Proper access and use of information provided on the App or Website, including User Contributions, is governed by our Website Terms of Use and App EULA.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in any public areas of the Platform, like message boards. The information you share in public areas may be viewed by any user of the Platform.
Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.
Changes to Our Privacy Policy
We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new privacy policy on this page and notify you by email to the email address specified in your account, or by an in-App alert the first time you use the App after we make the change.
The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, or to register a complaint or concern, contact us at: